Wednesday, August 20, 2014

i can type this while i am on hold

i am on hold with our internet company.  I am having to "say" what i need and the robot is supposed to understand me.  The problem is the robot doesn't understand me because what I need is not one of the 5 words the robot can understand.  So I just keep talking and eventually a human will answer.

This is one of those times when I really wonder if technology has made us smarter.  Used to be I could call one person and they had the skills to answer questions about a wide variety of subjects related to their field.  Now it takes a LONG time to even to get a human.  And that human doesn't know much about anything besides what is on their computer screen.  So if I have a question about a bill and customer service I get transferred.  More waiting, more writing time. 

Recently I had a problem with a bricks and mortar store.  I went online to find customer service and talked with someone from a number I got there.  I found out that this large, nationwide company has no connection between their bricks and mortar stores and their online version.  One hand does not know what the other is doing.

Just finished with my call.  At the end, they asked if I wanted an upgrade. I said maybe if they get it working at all, I will see what the quality is and see if I want an upgrade.


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